Terms and Conditions

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PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY.

By placing a reservation with Greenville Executive Limo Service, LLC. (“the Company”), either by telephone, fax, email, online on this site, or in any other manner, you accept, without limitation or qualification, the following TERMS AND CONDITIONS. You further expressly authorize the Company to charge your credit card in full for all charges relating to your reservation.

If your employer has a corporate contract with Greenville Executive Limo Service, LLC, that contract shall supersede these terms and conditions.

All content in the Greenville Executive Limo Service, LLC Website (the "Site") is intended only for residents of the United States. Greenville Executive Limo Service, LLC maintains the Site for your personal use and information.

By accessing and browsing the Site and/or placing a reservation, you accept, without limitation or qualification, these Terms and Conditions unless a corporate contract is in place which shall supersede the below.

General Terms

• We have the right to refuse service to anyone
• Every vehicle may have mileage restrictions
• Point-to-point services in our limos may be available on weekend evenings based at our discretion
• We are not responsible for service delayed due to conditions beyond our control; including, but not limited to: Traffic congestion, road conditions, vehicular malfunctions, and weather
• If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund
• We are not responsible for any valuables left in any of our vehicles
• All items brought inside the vehicle are done so at the discretion of their rightful owners
• We strictly enforce governmental regulations regarding the use of drugs and alcohol
• As per South Carolina Law, open containers of alcohol are NOT permitted in any of our vehicles
  • If an open container is found as a result of being searched by law enforcement, the riders will be responsible for covering all costs resulting from fines or legal fees.
• Use of illegal drugs will also result in immediate termination of services with no refund. Drug use is prohibited by law. Any fines will be paid for by the customer.
• It is Illegal to stand through the sunroof.
• There is absolutely no smoking of any kind in any of our vehicles
• We are not responsible for any injuries incurred as a result of physical altercations between passengers
• We are not responsible for any injuries due to intoxication
• Chauffeurs cannot exceed the maximum capacity of passengers in vehicles. This violates state law and is strictly against our insurance guidelines
• During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these time
• The company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
• Balances to be paid to the driver on the run date before the beginning of the run unless paid with a previously authorized credit card.
• The Company shall not be liable whatsoever to customer for any financial terms beyond the service provided if there is a delay in reaching their intended destination caused by accident (non-injury), mechanical failure, Act of God, traffic, etc (This list is not exhaustive). All complaints must be received with (5) business days after the date of the event.
• The Company shall collect and save on file all riders' credit card information for any damages (outlined below) or additional add-on time (billed at $4/min). These charges are billed to the individual who made the reservation.
• After the ride has begun if additional time is requested, it is billed at $4 per minute to the card on file (up to driver discretion if time allows/if there is not another booking)
•  If a rider does not properly account for time (event running late) and it causes us to miss a subsequently scheduled ride, the rider is responsible for any and all costs The Company faces with refunding the subsequent riders. This also applies to damage of the vehicle. If a rider damages a vehicle thus taking it out of commission for following scheduled rides, the rider is responsible for any and all costs The Company faces with refunding the subsequent riders.
• The Company shall take upfront a 25% deposit of the total value of the ride.
• Bookings not final until confirmed by Company.

Cancelation 

When making a reservation, 25% of the total balance is charged as a deposit to reserve the date and the remaining balance is due and auto-billed to the card on file the day before the scheduled ride. Cancelations made prior the day before the  ride will not be billed for the balance remaining, however, will not refunded the 25% initial deposit. Cancelations made after the amount  is auto-billed the day before are non-refundable.

Start Time / Waiting Period

-The clock starts at the scheduled time of arrival or when the driver arrives (whichever is later). We have a five minute wait time. If the wait exceeds the 5 minute mark and the rider has not contacted the company or notified the driver, a no-show fee will be charged and the driver will leave. If the driver/company is notified, the rider will be billed for the time from the scheduled time of arrival or when the driver arrives (whichever is later). Additional time over initial time will be billed at the rate of $4/minute.  Our rides are scheduled tightly which is how we are able to offer such great rates, however, if the wait from the passenger poses a scheduling issue that will thus make the driver late to the next booking, the  driver reserves the right to leave. Typically, we account for at least a 15 minute grace period if we are scheduling rides back to back. The driver will wait if there is enough time between bookings.

-A no-show fee equal to the trip cost plus 20% service fee, including waiting time will be charged when the passenger fails to show at the designated location. If you cannot locate your sedan/limousine, please call 610.764.9005 to avoid a no-show billing.

Payment Disclaimer

For all reservations we require full major credit card information including CCV number (security code), expiration date & billing address. Credit card is our ONLY, primary, and default form of payment. We do not accept cash or check.  

Payment Collection

If legal action is necessary to collect monies due, you will be responsible for all court costs, our attorney fees and the balance due. If a collection agency is used, you are responsible for recovery fees.

Cleaning/Damage Fees

Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $ 100.00, based on cost of damage. Any person or persons that get sick in a vehicle, also will be charged a minimum fee of $ 375.00 (final cost is charged when bill is received from detail shop). It cost us plenty more as we do lose the vehicle the remainder of the day and the next day as well.

Cleaning/Damage Fees:

$375 cleaning due to sickness

$25 per broken/missing glassware

$250 (minimum) for damaged CD/DVD/Radio Unit/TV or any other electronic device

$150 for taking one of our Mario Cart Wheels/Wii Remote Controllers

$900 (minimum) for taking or damaging (due to recklessness) the "rider entertainment control iPad"

$25 missing AUX cable

$50 cleaning due to excessive food mess at our discretion

$30 restocking fee for taking of remaining unconsumed drinks/snacks (drinks and snacks are provided free of charge to riders to enjoy during the ride. The stuffing of bags with our remaining unopened items is not acceptable and diminishes the experience of rides that may be booked following your trip - the taking of a single drink or snack is welcomed but emptying our 50 plus drink coolers into a bag is not tolerated)

$250 (minimum) for rips or tear to upholstery/leather

$150 for ripping tint off windows

$100 cleaning fee for any kind of smoking

Contact

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